SWEPCO - Q&A On Accounts Receivable Conversion SWEPCO - Q&A On Accounts Receivable Conversion
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Q&A On Accounts Receivable Conversion (ARC)

Q: What is Electronic Check Conversion?
A: Electronic Check Conversion is a process by which paper checks written on personal accounts are converted to an electronic debit.  The debit is then electronically sent to the bank for collection via the Automated Clearing House (ACH) worldwide payment system.

Q: What is ACH?
A: ACH is the Automated Clearing House worldwide payment system. This network has been available for over 30 years as a payment option for consumers. It is a closed, private network that is not accessible to the general public and is not part of the Internet.

Q: What are the risks?
A: The ACH network is reliable and extremely safe. The network is used by millions of companies and consumers for Direct Deposit of payroll and by the Federal government for benefit payments such as Social Security. NACHA – The National Electronic Payments Association sets the rules for the ACH network.

Q: Why should I use Electronic Check Conversion?
A: Electronic payments can reduce fraud, which costs the economy billions each year. Many people touch a paper check, however electronic payments are cleared automatically. Electronic payments reduce the risk of lost checks.

Q: What if I believe there has been an error in the transmission of the payment information?
A: Always review your regular account statement from your financial institution. You should immediately contact your financial institution if you see a problem.

Q: Can I use this process to pay my company’s Southwestern Electric Power Company bill?
A: At the present time, this new service is available on personal checking accounts only.

Q: How do I sign up?
A: If you wish to participate, you don’t need to do anything else. You will be enrolled in the process.

Q: What if I decide I don’t want to participate?
A: You can decline participation in this program by contacting the Customer Operations Center. Their number is listed on your monthly Southwestern Electric Power Company bill statement.

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