SWEPCO's Response to COVID-19
SWEPCO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the SWEPCO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.
Contact SWEPCO for Payment Assistance Plans
We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19.
If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.
We’re ready to work with you, with flexible options including extended payment agreements. Even if you did not qualify for payment arrangements in the past, you may qualify now. Please contact us:
* Note to Arkansas Customers: Online enrollment is temporarily unavailable in Arkansas. Please call us to enroll.
Notice: Arkansas Moratorium Has Ended: The Arkansas Public Service Commission has lifted its moratorium on service disconnections for non-payment, effective May 3, 2021. (The Commission issued an order on March 26, 2021, confirming the date.)
Service disconnections for nonpayment occur only after multiple notices and the opportunity to bring accounts current. Customers who receive a disconnect notice must contact us to make payment arrangements. Let’s work together to find the best path forward to keep service connected.