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SWEPCO's Response to COVID-19

SWEPCO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the SWEPCO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.

Contact SWEPCO for Payment Assistance Plans

We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19.

If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.

We’re ready to work with you, with flexible options including extended payment agreements. Even if you did not qualify for payment arrangements in the past, you may qualify now. Please contact us:

Payment Assistance

One-time Payment Extension

Get a little more time to pay with a one-time payment extension.

Get an extension

Extended Payment Arrangements

Request a monthly payment plan to pay off your balance in full.

Request arrangement

Neighbor To Neighbor Program

Give a little extra each month to help families in need heat and cool their home.

Learn more

Business Assistance

We're here to help you renew and restart. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-776-1368.

Help is also available for your business through state economic development commissions.

Download PDF

Service Disconnections

Service disconnections for nonpayment occur only after multiple notices and the opportunity to bring accounts current. We urge customers to contact us to make payment arrangements. Let’s work together to find the best path forward to keep service connected.

Notice: Arkansas Moratorium to End May 3, 2021 The Arkansas Public Service Commission has set a target date of May 3, 2021 to lift the moratorium on service disconnections for non-payment. (On March 26, 2021, the Commission will issue an order either confirming May 3 or extending the moratorium.)

SWEPCO offers multiple options for extended payment agreements. If you are having difficulty paying your electric bill during the pandemic, please contact us so we can work together to find a solution. Visit SWEPCO.com/Assist, call our Customer Solutions Center at 877.446.7211, or contact us by Facebook or Twitter.

Serving You Safely

At SWEPCO, our No. 1 priority is safety. Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. Employees whose job functions allow them to work from home have been asked to do so. Our line crews and other critical employees who interact with the public and are critical to keeping power flowing are being instructed on how to perform their work and minimize exposure to the virus. The safety of our team and yours is important to everyone at SWEPCO.

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1.888.216.3523 and through Facebook and Twitter. Stay safe out there.

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