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SWEPCO's Response to COVID-19

SWEPCO is committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic and are working with state and local leaders to protect the public, our business partners and our team during this time of unprecedented disruption in our daily lives. While the days ahead may look different than what we’re all used to, the SWEPCO team has comprehensive plans in place to respond to the unexpected. We’re prepared and will continue providing our customers safe and secure electricity service.

Contact SWEPCO for Payment Assistance Plans

We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19.

If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.

We’re ready to work with you, with flexible options including extended payment agreements. Even if you did not qualify for payment arrangements in the past, you may qualify now. Please contact us:

* Note to Arkansas Customers: Online enrollment is temporarily unavailable in Arkansas. Please call us to enroll.

Notice: Arkansas Moratorium to End May 3, 2021 The Arkansas Public Service Commission is lifting the moratorium on service disconnections for non-payment, effective May 3, 2021. (The Commission issued an order on March 26, 2021, confirming the date.)

Service disconnections for nonpayment occur only after multiple notices and the opportunity to bring accounts current. Customers who receive a disconnect notice must contact us to make payment arrangements. Let’s work together to find the best path forward to keep service connected.

Payment Assistance

One-time Payment Extension

Get a little more time to pay with a one-time payment extension.

Get an extension

Extended Payment Arrangements

Request a monthly payment plan to pay off your balance in full.

Request arrangement

Neighbor To Neighbor Program

Give a little extra each month to help families in need heat and cool their home.

Learn more

Get Emergency Rental Help

The federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related hardships. If eligible, and while funds last, you may receive up to 12 months of rent and/or utility assistance, with a possible 3-month extension if needed.

You may be eligible if you rent; and as a result of COVID-19, at least one of your family members meets at least one of the following criteria:

  1. Qualifies for unemployment
  2. Had a reduction in income
  3. Incurred significant costs or hardships

You also must demonstrate risk of losing your home and have income at or lower than 80% of area median income.

Arkansas

Renters in Arkansas can apply through the Arkansas Department of Human Services.

Apply in AR

Louisiana

Renters in Caddo Parrish must apply with Caddo Parish.

All others should apply with the Louisiana Housing Corporation.

Texas

Renters in Texas can apply through the Texas Dept. of Housing & Community Affairs.

Apply in TX

Business Assistance

We're here to help you renew and restart. Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-776-1368.

Help is also available for your business through state economic development commissions.

Download PDF

Have Questions? We’re Here.

We continue to monitor the situation and will update customers accordingly. In the meantime, we're ready to answer your questions and address concerns at 1.888.216.3523 and through Facebook and Twitter. Stay safe out there.

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