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Experience the freedom and convenience of managing your energy payments with ease. After an initial $40 payment, Pay As You Go empowers you to take control of your budget, allowing you to pay in smaller, manageable amounts throughout the month instead of facing a hefty monthly bill. Whether you're looking to stay on top of your energy costs or need a lifeline during challenging times, this innovative payment method ensures that you can keep the lights on while addressing any past due balances. For customers with a past due balance, we're here to help: 20% of your payment will go directly toward reducing your carry-over balance (up to $1,500), while 80% will cover your upcoming electricity usage. Get ready to embrace a smarter, more flexible way to manage your energy expenses - Coming soon!
Remind Me Pay As You Go FAQs
With a few rare exceptions, a residential customer with a qualifying smart meter in Louisiana, also known as an advanced metering infrastructure meter (AMI), is eligible to participate. You may be exempted from the program if you keep life support equipment in your home or participate in specific tariff programs, such as net metering or distributed generation.
To enroll, you'll need to call our Customer Solutions Center at 800-967-7754 once the program is activated in late summer 2025.
You'll get the deposit back as a credit to your account. At the time of enrollment, your existing deposit will be applied to your current account balance. If there's any balance remaining after that, it'll be applied to the Pay as You Go balance to be used toward future electric use or may be refunded to you.
You'll pay $40 to establish your account, regardless of whether you are a first-time customer or are already an established customer. If you have an established account, you'll be allowed to carry-over up to $1,500 of your current balance or pay off the entire balance owed, if preferred. If you currently have a deposit on your account, it'll be applied to your balance. If your balance exceeds $1,500 after the deposit is applied, you must pay off the excess in order to get under the maximum $1,500 carry-over cap, plus $40 to enroll. With each future payment, 20 percent will be applied toward your carry-over balance and 80 percent will be applied to your upcoming usage until your carry-over balance is paid in full.
One of our Customer Solutions representatives will quote an amount to pay to establish a Pay As You Go account. You'll have two business days to pay the quoted amount. Once the required amount is paid in full, your account will be established on Pay As You Go.
Once sufficient payment is received, you'll immediately receive a Pay As You Go welcome alert (text and/or email), which means your account is now enrolled.
You can fund your Pay As You Go account through any of our many existing payment channels. You can also pay by calling 1-800-611-0964 or using the online at Pay Your Bill. Most payment channels will have a small convenience fee. You may also pay at one of the listed walk-up locations near you.
Remember, if you had an existing balance when you established your Pay As You Go account, 20 percent of each payment will go against paying off your carry-over balance and 80 percent will be applied to your upcoming electricity usage.
Yes. Cash is accepted in person at our pay stations. View a list of pay stations near you.
A monthly Pay As You Go alert will be sent via text and/or email to let you know your statement is available to view online or by calling 800-967-7754. The notification and online statement will replace the traditional bill sent in the mail.
At the time of enrollment, you will have the ability to select the frequency of the alerts and establish a balance threshold for when you'd like to be notified via text and/or email of your account balance. Thresholds can be set as low as $10 and as high as $1,000. You can change your alert settings at any time online.
Simply log in to your account to add or change your alert preferences.
The minimum balance is $0.01 to prevent a disconnection of service.
Yes, to keep your balance at a manageable level you will continue being billed based on the average of your last 21 days of usage and receive daily Pay As You Go balance alerts while your power is out. It is recommended that you keep your Pay As You Go balance in a positive status during this time. Once your power is restored and active meter reads are available, normal billing will resume and your bill will automatically be trued-up the next business day.
For example, when a Pay As You Go account is in an active disconnect status or an account is turned off for other reasons such as storm outages, the kWh usage will be zero. During this time, your kWh usage will be estimated and billed based on the previous 21-day usage along with fixed costs that include a customer charge, taxes, fuel cost, and riders. Fixed charges are billed daily based on one-thirtieth (1/30) of the total fixed charges and will be subtracted from your daily Pay As You Go balance.
Look for low balance alerts and make sure you have a positive balance of at least one cent. Keep in mind, if you have a carry-over amount, 20 percent of your payment will go toward that balance. If your account reaches a negative balance, you'll receive a pending disconnect notice alert via text and/or email. You'll then have until the next business day (approximately 24 hours) to fund your account.
To reconnect your account, simply make a payment ensuring a positive balance. There are no disconnection or reconnection fees for Pay As You Go customers.
Reconnection occurs automatically within 30 minutes of you funding your account to show a positive balance. If that doesn't happen, call us at 800-967-7754.
Disconnections occur during the hours of 8 a.m.-5 p.m., Monday-Friday. You'll not be disconnected on weekends, holidays or extreme weather days.
During extreme weather days, we will not turn your account off. You'll continue getting balance alerts daily. Once the extreme weather alert is lifted, if your balance is still negative, the account will be disconnected without further notification.
No, that is not necessary with an AMI meter. SWEPCO receives updates electronically when there is no power flowing to a customer's meter.
You'll continue to be billed at the same rate you were on at the time of enrollment unless you request an optional rate plan.
No. We have seasonal pricing. If you receive your electricity from us, regardless of whether you're on Pay As You Go or a standard billing plan, you pay an on-peak price for May through October billing periods. So, you should plan to fund your account differently during the cooling season to account for increased energy usage and on-peak pricing.
Yes. Participants who pay on-peak price for May through October billing periods are eligible for Pay As You Go.
You can log in to your account on SWEPCO.com to sign up to donate.
If you want more than one email address or phone number, just register another User ID for your electric account. Our website will let you create multiple User IDs for each electric account, and each User ID can have a different email address or mobile phone number.
You may carry-over up to $1500 of your current balance at the time you enroll. You'll pay any balance over $1500, plus $40, to enroll. If you currently have a deposit on your account, it'll be applied to your balance. With each future payment, 20 percent will go against paying off your carry-over balance and 80 percent will be applied to your upcoming usage until the carry-over amount is paid in full.
Besides limiting the amount of large bills at the end of the lease, there are many other benefits of prepaid electricity for both property managers and renters. Please call us at 800-967-7754 to find out how this program benefits landlords like you.
Our Pay As You Go program does not require in-home devices to participate. As a Pay As You Go participant with an AMI meter, you get online access to your monthly, daily, and hourly electric usage. You can compare bills year-to-year and month-to-month and look at weather trends to help you manage your usage.
View your electric usage information online.
If you move, you're able to remain on Pay As You Go at your new address, if the premises is served with an AMI meter. Simply call 888-216-3523 to transfer your service.
Simply call 800-967-7754 to cancel your participation.
No. You'll never be charged a deposit as long as your Pay As You Go account is active. If you cancel Pay As You Go, a deposit could be required to reestablish your account if certain credit parameters are not met or a deferred deposit could be requested at a later date.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888-216-3523.
Please login to manage your account.