2/19/2014
SWEPCO OFFERS VALUABLE CUSTOMER SERVICES

SHREVEPORT, La., February 19, 2014---AEP Southwestern Electric Power Company (SWEPCO) provides electricity to over 524,000 customers in 200 towns and communities in its three-state service area of East and North Texas, western Arkansas and northwest and central Louisiana.  In addition to paying in person and by mail, SWEPCO also offers bill payment options and services for its customers, which can be initiated by a phone call to our Customer Solutions Center in Shreveport at 1-888-216-3523, 24 hours a day, seven days a week, or you may visit our website at www.swepco.com. There is no extra cost to the customer for most services:        

“Checkless” Payment Plan: Let your bank take care of your electric bills with this automatic monthly withdrawal payment plan. This plan is available for qualifying residential and commercial customers with satisfactory credit history. Each month, on the due date, the amount owed is automatically transferred to SWEPCO from your checking or savings account. Customers still receive a bill as usual, with time to look it over before payment is deducted. With this plan, you save checks, stamps and time! To apply, customers complete and return an application.

Paperless Bill and Payment (eBill): Customers can now pay their bill with one quick click after enrolling in paperless billing. Have your bills delivered to your e-mail address and pay via internet. Once you sign up for on-line delivery, you will no longer receive paper bills from SWEPCO. Customers will receive an e-mail notice each month when your bill is available for viewing.

Immediate One-Time Payment by Phone or Web:  This option allows you to pay your bill by telephone or internet using a credit card, debit card, ATM card, or checking account. (Note: Texas customers may make phone or internet payments only from ATM card and checking account). A service fee will be charged.

AMP - Average Monthly Payment Plan: AMP allows qualifying customers to pay about the same amount each month, making budgeting easier. Paying an average of your bills over the past 12 months lets you know in advance about how much you’ll have to pay.

Retirement Plus Plan: This plan is available to qualified residential customers age 62 or older and on a fixed income. The plan gives qualifying customers a full 30 days to pay their electric bill.

Medical Awareness Customer:  This plan identifies customers with a medical emergency in the home. A medical certificate signed by a health care professional is required to qualify for this program. Customers who qualify are allowed a 30-day extension to pay their bill.

Call 1-888-216-3523 to find out more information about these services and programs 24 hours a day, seven days a week. Or visit our website at www.swepco.com.    

 

 

 

 

 

Scott McCloud, Corporate Communications, 318-673-3532