Payment Assistance

SWEPCO’s temporary suspension of disconnections for non-payment is nearing an end. Set up payment arrangements by contacting us at 1-877-446-7211 or considering the options on this page.

Disconnect Suspension FAQ

Payment Extensions & Arrangements

Get an extension

One Time Payment Extension

Apply for a little more time to make your payment.

Request an arrangement

Extended Payment Arrangement

Request a monthly payment plan to pay off your balance in full.

What's right for you?

Payment Assistance Programs

Low-Income Home Energy Assistance Program (LIHEAP)

SWEPCO provides assistance to low-income residents by working with many private and non-profit organizations. LIHEAP is one of the programs offered to provide payment assistance.

Do I qualify for LIHEAP?

Each state has different qualification requirements. Check your state's program to find out if you qualify. The Arkansas LIHEAP program has received additional federal funds (announced 7/20/2020). Learn more here or contact your county’s Community Action Agency.

Help a Relative or Friend Avoid Disconnection of Service

You can help a loved one avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.

How does Third-Party Notification work?
  • As an authorized third party (designated by the account holder), you receive copies of billings if electric service is at risk of being disconnected due to nonpayment.
  • You will not be responsible for paying the bill.
  • To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.
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Neighbor to Neighbor Program

A year-round emergency relief fund available to SWEPCO customers who qualify for assistance.