Payment Assistance

We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us or consider the options on this page.

Disconnect Suspension FAQ


Payment Extensions & Agreements

Get an extension

One Time Payment Extension


Apply for a little more time to make your payment.

Make a payment agreement

Extended Payment Agreements


Request a monthly payment plan to pay off your balance in full.

Payment Assistance Programs

Low-Income Home Energy Assistance Program (LIHEAP)

SWEPCO provides assistance to low-income residents by working with many private and non-profit organizations. LIHEAP is one of the programs offered to provide payment assistance.

Do I qualify for LIHEAP?

Each state has different qualification requirements. Check your state's program to find out if you qualify.

Help a Relative or Friend Avoid Disconnection of Service

You can help a loved one avoid electric service disconnection with our Third-Party Notification program. This free service is often used on accounts of those who are elderly or ill, but it can be used for any customer.

How does Third-Party Notification work?
  • As an authorized third party (designated by the account holder), you receive copies of billings if electric service is at risk of being disconnected due to nonpayment.
  • You will not be responsible for paying the bill.
  • To enroll, print a registration form and mail it to us. Please note that the form must be completed and signed by the account holder.

We have temporarily suspended all disconnections for non-payment. We know our customers are concerned about their families, and ensuring you have reliable electric service allows you to focus on staying healthy and well. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us or consider the options on this page.

Disconnect Suspension FAQ

Read More

Neighbor to Neighbor Program

A year-round emergency relief fund available to SWEPCO customers who qualify for assistance.