Service Requests

Start Service

To start a new service account with SWEPCO, be ready to provide:

  • Your service location
  • When you want to begin service
  • Information about you and your account
  • Billing and service information
  • A security deposit

Transfer Service

If you're a current SWEPCO customer and you're moving within SWEPCO or to another AEP company, you can quickly and easily transfer your service to a new location.

Stop Service

Close your account with SWEPCO.

Upgrade Service

You can modify your electric service by:

  • Repositioning your existing meter and/or electric service drop
  • Removing your existing meter and/or electric service drop
  • Removing temporary electric service
  • Removing an outdoor light leased from SWEPCO
  • Upgrading your electrical service to provide power for a newly-installed electrical appliance such as a heating or air conditioning unit

Additional Services

Request Letter of Credit
Are you looking for credit references? We can send you a letter of credit based on your history with us.

Meter Reading Schedule

  • Learn to read your meter
  • Track your usage
  • View your schedule

Note: Your meter may be read 1 business day before or 1-2 business days after the date listed.

New Construction
If you're in charge of a building project, SWEPCO can give you:

3rd-party Authorization For Business Accounts
Business account holders can give 3rd parties authorization to access their energy usage information.

Are You Moving?

If you are currently a customer of SWEPCO or another company in the American Electric Power system, you can quickly and easily transfer your service to a new location.
Texas Customer Handbook

Get answers to questions about your electric service, including your rights and responsibilities as a customer in the Texas Handbook.

Arkansas Handbooks

Get answers to questions about your electric service in Arkansas, including: