In a recent Ways to Save segment, Bridgett O’Neal, SWEPCO’s External Affairs Coordinator, explains why keeping your contact info up to date is a must!
“It’s the most powerful but simple thing customers can do to make certain we’re able to contact them when we need to,” O’Neal said.
A few of the ways current contact information helps customers include:
1. Faster Outage Alerts & Restoration Updates
“When we have your correct phone and email, we can send real-time outage notifications and restoration timelines,” O’Neal said. This means no more waiting or uncertainty during storm recovery.
2. Improved Identity Verification & Fraud Prevention
Accurate contact info helps SWEPCO verify your identity quickly, reducing the risk of unauthorized account changes. It’s a reliable safeguard for your account’s security.
3. Easy to Update Anytime
Updating your info is fast and effortless — just log into SWEPCO.com or use the mobile app and update your phone and email in account settings.
4. Why It Matters in Emergencies
O’Neal emphasizes that during severe weather, outdated information can delay critical communications. In emergencies, every minute counts — so ensuring we have your latest contact details isn’t just helpful, it’s essential.
Your contact info isn’t just a formality — it’s your lifeline to timely updates, smoother service, and stronger security.
How to Update Your Info
- Online: Sign in at SWEPCO.com
- On the Go: Open the SWEPCO mobile app → Account Settings → Update phone/email
Watch more Ways to Save on SWEPCO's YouTube playlist and KTBS.com/WaystoSave to learn proven tips, incentives, and programs to help reduce energy consumption and save money.