SWEPCO is committed to modernizing the electric grid – for greater reliability, enhanced customer service, innovative tools to help customers save energy and money, and a future that embraces more clean energy, electric vehicles and other advances in technology.
Advanced digital meters, also known as smart meters, are part of SWEPCO’s grid modernization. Smart meters empower you to have more control over your energy use, along with improved customer service.
SWEPCO Plans Advanced Metering Projects in Texas
SWEPCO plans to deploy advanced digital meters, known as smart meters, to Texas retail customers over the next few years.
SWEPCO filed a request with the Public Utility Commission of Texas (PUCT) on Aug. 4, 2021, for its Advanced Metering System (AMS) deployment plan. Under the plan, SWEPCO proposes to begin with a pilot program for 10,000 Texarkana area customers in late 2021 followed by deployment to the rest of its Texas service territory in 2022-2023. In total, SWEPCO would deploy 195,000 meters to its Texas customers.
The proposed AMS uses advanced metering and secure wireless technology to provide timely and accurate meter reading data. Customers can use this data to better understand and manage their electricity usage.
Instead of monthly data, customers will be able to see their usage in 15-minute intervals, which may provide customers with opportunities to save money through proposed pricing initiatives such as time-of-use tariffs and energy conservation.
In addition, SWEPCO customers can benefit through improved customer service and real-time outage notification to SWEPCO for more seamless power restoration during outage events.
SWEPCO installing advanced digital meters in Louisiana
SWEPCO is deploying advanced digital meters, known as smart meters, in parts of its Louisiana service territory.
On Dec. 9, 2021, SWEPCO began to install advanced digital meters for approximately 9,700 customers in Bossier City.
The Advanced Metering System (AMS) uses advanced metering and secure wireless technology to provide timely and accurate meter reading data. Customers can use this data to better understand and manage their electricity usage. Instead of monthly data, customers will be able to see their usage in 15-minute intervals, which can provide customers with opportunities to save money through proposed pricing initiatives such as on demand response tariffs and energy conservation.
How to be ready
- Installation will start on Dec. 9 and take 4 to 8 weeks.
- Your installation date will vary.
- You will see a brief power outage during your meter change (approximately 5 minutes).
- You do not need to be home.
- Please provide clear access to your meter.
- For access issues, contact Alan Graham at 318.673.3351.
- Personnel from contractor QUES or SWEPCO will be in uniform, in marked vehicles, with proper identification. Due to COVID-19, please maintain social distance from installation personnel.
In addition, SWEPCO changed out meters in the Powhatan area in November 2021. Installation personnel are changing out additional meters in the Gahagan and Bayou Pierre areas, which is expected to be completed by the end of the year.
For more information, call our Customer Solutions Center, toll free, at 888.216.3523.