SWEPCO Provides Customer Assistance with Neighbor To Neighbor Program SWEPCO Provides Customer Assistance with Neighbor To Neighbor Program
logo
HomeYour AccountOutages & ProblemsService RequestsSafetySave Money & EnergyEnvironmentNews & InformationContact Us (Cont√°ctenos)
View News Release
Home
7/1/2010
SWEPCO Provides Customer Assistance with Neighbor To Neighbor Program
AEP Southwestern Electric Power Company’s (SWEPCO) Neighbor To Neighbor energy assistance program, launched in February 1993, continues to assist families with their electric bills in times of need.
              Neighbor To Neighbor is a year-round emergency relief fund available to SWEPCO customers throughout the company’s service territory of north and east Texas, western Arkansas and northwest Louisiana. The program is administered for the company through 14 designated community action agencies, and 100 percent of the funds collected by SWEPCO go back into the community.  SWEPCO gave $20,000 to The Salvation Army today for use in Northwest Louisiana. SWEPCO contributes $50,000 annually to the program each summer when the demand for funds is at its highest.
            “Summer temperatures can be life threatening if individuals don’t have adequate cooling,” says Venita McCellon-Allen, SWEPCO president and chief operating officer in Shreveport. “The difficulties of financial hardship also are compounded when unexpected emergencies arise, and Neighbor To Neighbor is there to help.”
            Now in its 17th year, almost $1.9 million dollars in Neighbor To Neighbor funds have been generated from SWEPCO and over 10,000 of its customers to help some 18,500 families in SWEPCO’s three-state service area.
            Customers may make contributions to the energy fund by:
1)  Mailing in a one-time contribution to SWEPCO with their electric bill and mentioning the Neighbor To Neighbor program or
2)  Including additional money with their monthly electric bill.
            SWEPCO customers wishing to participate can call our 24-hour customer solutions phone number – 1-888-216-3523 – and request a brochure and sign-up card. The same information is available at the nearest social service agency office.
            The United Way or an associated agency receives requests for assistance and determines eligibility (SWEPCO does not determine who receives assistance). Contributions to Neighbor To Neighbor are tax deductible, and contributors will receive, for tax purposes, an annual report of contributions made during the year.

SWEPCO Corporate Communications
Scott McCloud
318-673-3532
Visit AEP.com | View mobile site
Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2014 American Electric Power. All Rights Reserved.
Try Paperless Billing Now

You already go online to do business with Southwestern Electric Power Company. Try paperless billing and you can:

  • Your Nest thermostat is waiting! Enroll in paperless today to be in the sweepstakes!
  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (888) 216-3523.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (888) 216-3523 to verify or change your Security Code.