In today’s fast-paced world, staying informed about your electricity service is more important than ever. That’s why SWEPCO offers a customizable alert notification system designed to keep customers in the loop about outages, billing, and energy usage updates.

In a recent segment of Ways to Save, SWEPCO’s DJ Haley talks about how these alerts work and why they matter. He said customers can opt into notifications for power outages and usage details, as well as enrolling in payment and billing reminders. These alerts help customers plan and manage their electricity needs more efficiently.

“It helps our customers better plan their day,” he said. “We are in the process right now of making improvements to our grid, so that includes pole changeouts and different components on the line that are being upgraded, so we want our customers to be aware of when we’re doing these repairs and upgrades, so they can better plan.”

Setting up alerts is simple. Customers can log into their SWEPCO account at  SWEPCO.com/alerts and choose the types of notifications they want to receive, as well as how they want to receive them — via text or email. This flexibility ensures that customers get the information they need, in the way that works best for them.

Receiving real-time updates during an outage can make a big difference. SWEPCO alerts provide estimated restoration times, notifications when power is restored and safety reminders.

Your needs may change, and SWEPCO makes it easy to update your alert preferences anytime through your online account. Whether you want to switch from email to text or add new types of alerts, the system is designed to be user-friendly and adaptable.
Don’t forget to sign up for alerts at SWEPCO.com/alerts!

Watch KTBS or visit KTBS.com/WaystoSave or SWEPCO's YouTube playlist to learn proven tips, incentives, and programs to help reduce energy consumption and save money.