As scam tactics continue to evolve, SWEPCO’s Amy Schlesing is working to ensure Arkansas customers know how to spot the warning signs. In a recent Ways to Save segment, Schlesing shared straightforward strategies to help residents stay safe from fraudulent calls — especially after severe weather, when scam activity often increases.

Schlesing explained that one of the most common schemes involves scammers posing as SWEPCO representatives. These callers frequently demand immediate payment or claim that power will be disconnected right away unless the customer acts on the spot. Their goal is to create panic and pressure people into reacting before they can verify the situation.

 “SWEPCO will never call demanding instant payment,” Schlesing said. “If something feels off, it’s absolutely OK to hang up and call us back directly. We want customers to feel confident verifying any communication.”

She emphasized that all SWEPCO employees carry official identification, and customers should never hesitate to ask for it. Whether the contact comes by phone, email, or in person, customers should trust their instincts and take steps to confirm legitimacy.

Schlesing also encouraged customers to report scam attempts to SWEPCO and local authorities. Tracking these incidents helps the company work with law enforcement to identify patterns and protect the community.

“Awareness is one of the strongest tools we have,” she said. “By staying informed and vigilant, customers can better protect their personal information and avoid falling victim to fraudulent schemes.”

Watch the SWEPCO program on SWEPCO's YouTube playlist and  KTBS.com/WaystoSave to learn proven tips, incentives, and programs to help reduce energy consumption and save money.