In today’s fast-paced world, having instant access to essential information can make all the difference. In a recent Ways to Save segment, Customer Operations Manager Rashawnda Dunbar shares insights on how the SWEPCO app is transforming the way our customers connect with us. By utilizing the app, customers can quickly find information on outages and billing — two of the most common inquiries that come into our call centers.
The SWEPCO app provides real-time updates on outages, helping customers stay informed and plan accordingly. With just a few taps, users can check the status of an outage in their area, estimated restoration times, and receive notifications when power is restored. This self-service feature not only saves time but also alleviates the need for customers to call in for updates. Additionally, the app simplifies billing inquiries, allowing customers to easily access their billing information, view past statements, and understand their current charges without the hassle of waiting on the line.
While the app provides valuable self-service options, our dedicated call agents are always ready to assist those who prefer personal interaction. Each agent is trained to handle inquiries efficiently, ensuring that every customer feels heard and understood.
“Our agents are trained to provide that first call resolution in an empathetic and professional way,” Dunbar said.
At SWEPCO, we are always on the lookout for passionate individuals to join our call center team. If you have a knack for helping others and are interested in a rewarding career, we invite you to apply!
The application window is currently open until June 12 for a training class that begins on July 14. Join us in making a difference in our customers' lives every day.
Ready to take control of your account? Download the SWEPCO app today on Google Play or the App Store. For more details on app functions, visit SWEPCO.com/app.
Each Tuesday, watch KTBS or visit KTBS.com/WaystoSave to learn proven tips, incentives, and programs to help reduce energy consumption and save money.