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Arkansas bill payment update

March 16, 2021

The Arkansas moratorium for utility service disconnections for non-payment is scheduled to end May 3, 2021.

If you are having trouble paying your electric bill, we urge you to contact us about setting up a payment agreement. Let’s work together to find a solution.

Call our Customer Solutions Center 877-446-7211, or contact us by Facebook or Twitter.

As part of our response to the coronavirus, SWEPCO has been offering multiple options for extended payment agreements and is now expanding those options to 18 months in Arkansas.

Before any customers are disconnected for non-payment, they will receive multiple notices and opportunities to enroll in extended payment agreements.

Our goal is to help you get back on track by finding payment arrangements that work for you to avoid disconnection of service.

Learn more about options for payment arrangements and available payment assistance programs.

The Arkansas Public Service Commission (APSC) issued an order Feb. 8, 2021, setting May 3, 2021, as the date to lift the state moratorium on disconnections. The APSC also said it will issue an order on March 26, 2021, either confirming the May 3 date or extending the moratorium.




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