CURRENT SITUATION
SWEPCO has fully restored service in Arkansas and Texas, with both states now back to normal operations. Customers in the Shreveport area are seeing service return to normal today, with only a few new storm related outages appearing as crews continue to address lingering damage.
Restoration efforts are now concentrated in the Natchitoches service territory, where 6,403 customers remain without power. Mansfield, La and Hornbeck, La. have extensive damage in hard-to-reach areas and difficult terrains. Workers are on the ground braving dangerous conditions to make progress.
To accelerate progress, SWEPCO has brought in a large force of trained lineworkers, tree crews, and specialized restoration teams from across the nation who have mobilized in the area to work tirelessly to get power back on as quickly and safely as possible. Crews from Longview and Shreveport are deploying to the Natchitoches service territory today, ensuring that the majority of SWEPCO’s available workforce is focused on bringing power back to Natchitoches and surrounding communities.
While restoration is moving forward, heavy ice and tree damage and continued tree hazards mean some locations will take more time. In some cases, damage to customer-owned service equipment such as weather heads or meter bases may require repair by a licensed electrician before power can be safely restored.
We understand how difficult extended outages can be and we appreciate your patience. Our crew remain fully committed to making more progress and restoring power to every customer affected as quickly and safely as possible.
RESTORATION UPDATES
Estimated Times of Restoration (ETRs)
Because of icy roads, crews must travel safely and slowly. Outage statuses on SWEPCO's outage map may stay on “Assessing” longer than usual. Thank you for your patience and for supporting the linemen working in these conditions.
Valley District
- Hornbeck / Leesville area: 10 PM Tonight
- Mansfield: 10 PM Tonight
CUSTOMER RESOURCES
As repairs continue, SWEPCO is working closely with local officials to make warming stations available on our outage map so customers can find safe places to go if they need shelter.
GET RESTORATION UPDATES
Customers should log in to their SWEPCO account to make sure we have an up-to-date cell number and email. Accurate contact information helps us reach you quickly if conditions change. We also encourage customers to sign up for outage alerts and SWEPCO email updates for real-time restoration information.
Update your information or subscribe to alerts at SWEPCO.com/Alerts. You can also check outage status anytime at SWEPCO.com/OutageMap.
Restoration Process
WHAT YOU CAN DO
- Stay Off the Roads: Please avoid unnecessary travel. Clear roads help first responders and our crews access work sites safely and restore power faster.
- Stay Safe: Avoid downed power lines and treat all wires as energized and potentially dangerous. Report downed lines and other safety hazards at SWEPCO.com or by calling 888-218-3919.
- Stay Informed: For the latest outage updates and safety tips, visit SWEPCO.com or use the SWEPCO mobile app.
- Report Outages: Download the SWEPCO app to quickly and easily report outages or report outages at SWEPCO.com.
CUSTOMER PREPAREDNESS
- Treat all downed power lines as energized and dangerous. Stay at least 10 feet away and keep children and pets indoors.
- If using a generator, follow all manufacturer instructions. Never use generators, grills, or camp stoves indoors.
- Customers with medical equipment who rely on electricity should have a backup plan in place in case of prolonged outages.
- Keep extra blankets, warm clothing, and flashlights readily available.
- Charge phones and essential devices ahead of the storm.
- Stay informed by following SWEPCO on social media and visiting SWEPCO.com for alerts and updates.
CAN YOU RECEIVE POWER
Now is the time for customers awaiting service restoration to determine whether their home can receive power - SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer. Customers must have a licensed electrician repair damage before power can be restored. Click for a flyer in English & Spanish. Learn how to identify weatherhead damages by watching this video. ENGLISH | SPANISH
NEXT UPDATE
We will continue to keep you informed as more information becomes available. Updates will be provided at SWEPCO.com as well as other communication channels.