CURRENT SITUATION
First and foremost, thank you to our customers and communities for their patience, understanding and support throughout this restoration effort. We know extended outages are challenging, and we appreciate the grace shown to our crews as they worked around the clock through difficult conditions to restore service safely.
We're also incredibly grateful to the hundreds of lineworkers, contractors and support personnel who answered the call and traveled from near and far to help restore power. A special thank you to our AEP family members from AEP Texas, Public Service Company of Oklahoma (PSO), and SWEPCO teams from the Texarkana, Longview and Fayetteville districts, as well as contractor partners from LineTec Services, APEX, DHE, Primoris, Shelton, Mettle, AMP, Axis, Chain, Northstar, 3S and Tempest. Their commitment, professionalism and dedication helped bring power back to our communities as safely and quickly as possible.
Following multiple days of severe weather, SWEPCO crews have made substantial restoration progress across the region. With support from mutual assistance crews, contractors and AEP partners, restoration efforts continue for the remaining customers still without power. Crews will remain in the field until every customer who can safely receive service is restored.
STORM IMPACT
Initial damage assessments indicate the July 6 storm caused widespread damage across the region, with powerful winds bringing down trees, damaging poles and electrical equipment, and creating outages in multiple communities at once. The storm event's broad impact made for a complex restoration effort. SWEPCO quickly mobilized additional lineworkers, damage assessors and support personnel, and crews for simultaneously repairing major infrastructure, restoring neighborhood outages, and supporting critical facilities such as water and wastewater systems as restoration efforts continue.
RESTORATION UPDATES
Enroll in our alerts at SWEPCO.com/Alerts
Can Your Home Receive Power? Now Is the Time to Check.
Customers still without service should inspect their weatherhead, meter base and service equipment for storm damage. If repairs are needed, contact a licensed electrician as soon as possible. Once repairs are complete, notify SWEPCO so service can be restored. Customers can continue to monitor restoration information and enroll in alerts at SWEPCO.com/Alerts.
- Click for a flyer about weatherhead damage in English & Spanish.
- Learn how to identify weatherhead damage by watching this video. ENGLISH | SPANISH
POST-STORM SAFETY TIPS
- Stay as far away as possible from downed wires and anything they may be touching. Call 911 to report any hazards or call SWEPCO immediately at (888) 218-3919.
- Carefully investigate before cleaning up any debris. Tree limbs, leaves and other objects moved by the wind could hide downed wires.
- Do not attempt to remove tree limbs or debris within 10 feet of a power line.
- If using a generator, be sure to follow the manufacturer's instructions.
FREQUENTLY ASKED QUESTIONS
Should I call SWEPCO to report my power outage?
During major outages, we receive a lot of phone calls, and often all of our representatives are busy. You can report an outage through the SWEPCO mobile app or by using our online form
Want to be the first to know about outages? Subscribe to alerts.
What should customers do if they see downed lines?
Don't touch it or anything near it. Even telephone or cable lines can become energized. Keep yourself and others as far away as possible and call 911 or SWEPCO immediately at (888) 218-3919.
Don't attempt to remove tree limbs or debris yourself if it is within 10 feet of a power line. Also, if you notice downed lines or sparking equipment, stay far away and call 911 and SWEPCO immediately at (888) 218-3919.
STAYING CONNECTED
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NEXT UPDATE
This is the final storm restoration update.