SWEPCO COVID-19 UPDATE #11
9/21/2020
http://www.SWEPCO.com/coronavirus
CONTACT SWEPCO FOR PAYMENT ASSISTANCE PLANS
We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19.
If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.
We’re ready to work with you, with flexible options including extended payment agreements. Even if you did not qualify for payment arrangements in the past, you may qualify now. Please contact us:
- SWEPCO.com/Assist
- Customer Solutions Center: 1-877-446-7211
- Facebook or Twitter
Business Assistance – Our business experts are ready to explain the essentials like payment assistance plans and applying for the relief programs that fit your needs. Find a list of federal assistance programs or call our Business Solutions Center at 1-888-776-1368.
SERVICE DISCONNECTIONS
SWEPCO temporarily suspended service disconnections for non-payment for all customers in March. For residential customers, disconnections are resuming in Texas in mid-September and remain suspended in Louisiana and Arkansas. For non-residential customers, disconnections have resumed in Texas and Louisiana and remain suspended in Arkansas.
Disconnections would only occur after multiple notices and the opportunity to bring accounts current. We urge customers to contact us and make every effort to keep their accounts current during the period when disconnections are suspended.
SCAM ALERTS
SWEPCO customers, especially senior citizens, low-income residents and small businesses, may see more scam attempts during the pandemic. If you suspect a scam, you can always call us at the number on your SWEPCO bill to confirm your account’s activity, or visit SWEPCO.com/StopScams.
SAVE ENERGY AND MONEY
With families spending more time at home, saving energy and money can help. Visit SWEPCO.com/Save for no-cost and low-cost energy-saving tips and other energy efficiency resources.
OPERATIONS AND SAFETY
SWEPCO understands the critical need for reliable electric service and we are committed to the health and safety of our customers, communities and employees. We have been following our emergency response plans for the pandemic and don’t anticipate COVID-19 will disrupt our ability to provide electric service for our customers.
We have taken significant steps to keep our employees safe and healthy. Our line workers and other employees critical to maintaining service are working in smaller teams, adjusting work schedules, practicing physical distancing, wearing facial coverings when physical distancing is not possible, monitoring themselves for symptoms and taking other prevention measures recommended by the Centers for Disease Control and Prevention (CDC). All employees who can are working from home to help minimize contact for all employees and prevent the spread of the virus.
Help utility crews stay safe and healthy while working to maintain the electric system and restore your power during outages. Please keep at least six feet of physical distance between yourself and SWEPCO field personnel as we all play a crucial role in preventing the spread of coronavirus.