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SWEPCO offering additional extended payment agreements for Arkansas customers; State sets May 3 for end of moratorium on disconnections

March 5, 2021

SHREVEPORT, La., March 5, 2021 – The Arkansas moratorium for utility service disconnections for non-payment is scheduled to end May 3, 2021. Southwestern Electric Power Co. (SWEPCO) continues to work with customers who are struggling to pay electric bills during the pandemic.

“COVID-19 has proven to be a real hardship for many of our customers,” said Paul Pratt, SWEPCO director of Customer Services & Marketing. “If you are having trouble paying your electric bill, we urge you to contact us about setting up a payment agreement. Let’s work together to find a solution.”

Contact SWEPCO at:

  • SWEPCO.com/Assist
  • Customer Solutions Center 877-446-7211
  • Facebook or Twitter

SWEPCO has been offering multiple options for extended payment agreements and is now expanding those options to 18 months.

Before any customers are disconnected for non-payment, they will receive multiple notices and opportunities to enroll in extended payment agreements.

“Our goal is to help customers get back on track by finding payment arrangements that work for them to avoid disconnection of service,” Pratt said.

The Arkansas Public Service Commission (APSC) issued an order Feb. 8, 2021, setting May 3, 2021, as the date to lift the state moratorium on disconnections. The APSC also said it will issue an order on March 26, 2021, either confirming the May 3 date or extending the moratorium.

SWEPCO serves approximately 123,000 customers in 13 Arkansas counties.


About Southwestern Electric Power Co. (SWEPCO)

SWEPCO, an American Electric Power (Nasdaq: AEP) company, serves more than 543,000 customers in northwest and central Louisiana, northeast Texas and the Texas Panhandle, and western Arkansas. SWEPCO’s headquarters are in Shreveport, La. News releases and other information about SWEPCO can be found at SWEPCO.com. Connect with us at Facebook.com/SWEPCO, Twitter.com/SWEPCOnews, Instagram.com/swepco, Youtube.com/SWEPCOtv, LinkedIn.com/company/swepco and SWEPCOConnections.com.

About American Electric Power (AEP)

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s approximately 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 221,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.5 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 30,000 megawatts of diverse generating capacity, including more than 5,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners, and AEP Renewables, which provide innovative competitive energy solutions nationwide. For more information, visit aep.com.


Corporate Communications
Peter Main (479) 973-2526


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