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SWEPCO offers long-term payment agreements for Arkansas customers; State disconnection moratorium to end May 3

April 5, 2021

SHREVEPORT, La., April 5, 2021 – Southwestern Electric Power Co. (SWEPCO) is offering long-term, interest-free payment plans for Arkansas customers who are struggling to pay past-due bills during the pandemic.

SWEPCO will be returning to normal operations for disconnection of service for non-payment beginning May 3 as the state moratorium on disconnections is lifted.

“We have continued to work with customers throughout the past year after voluntarily suspending disconnections at the start of the pandemic and during the Arkansas Public Service Commission’s temporary suspension of disconnections,” said Paul Pratt, SWEPCO director of Customer Services & Marketing.

“Customers may spread the cost of past-due bills over three, six, nine, 12 or 18 months, Pratt said. “Our goal is to work together to find solutions that help customers manage their accounts and maintain electric service.”

Customers should contact SWEPCO at:

  • Customer Solutions Center: 877-446-7211
  • Facebook.com/SWEPCO or Twitter.com/SWEPCOnews

Customers with past-due bills will receive multiple notices that their electric service may be disconnected. Customers who receive past-due notices must contact SWEPCO to make payment arrangements.

The APSC issued an order March 26 confirming an earlier order that the moratorium on disconnections of utility service for non-payment will be lifted on May 3.

SWEPCO serves approximately 123,000 customers in 13 Arkansas counties.


About Southwestern Electric Power Co. (SWEPCO)

SWEPCO, an American Electric Power (Nasdaq: AEP) company, serves more than 543,000 customers in northwest and central Louisiana, northeast Texas and the Texas Panhandle, and western Arkansas. SWEPCO’s headquarters are in Shreveport, La. News releases and other information about SWEPCO can be found at SWEPCO.com. Connect with us at Facebook.com/SWEPCO, Twitter.com/SWEPCOnews, Instagram.com/swepco, Youtube.com/SWEPCOtv, LinkedIn.com/company/swepco and SWEPCOConnections.com.


About American Electric Power (AEP)

American Electric Power, based in Columbus, Ohio, is focused on building a smarter energy infrastructure and delivering new technologies and custom energy solutions to our customers. AEP’s approximately 17,000 employees operate and maintain the nation’s largest electricity transmission system and more than 221,000 miles of distribution lines to efficiently deliver safe, reliable power to nearly 5.5 million regulated customers in 11 states. AEP also is one of the nation’s largest electricity producers with approximately 30,000 megawatts of diverse generating capacity, including more than 5,300 megawatts of renewable energy. AEP’s family of companies includes utilities AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, AEP Energy Partners, AEP OnSite Partners, and AEP Renewables, which provide innovative competitive energy solutions nationwide. For more information, visit aep.com.


Corporate Communications
Peter Main (479) 973-2526


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