Contact Southwestern Electric Power Company

Outages & Problems

Reporting an Outage

If your power is out, simply report your outage online to let us know.

Outage Status

Wonder when your power is coming back? Check your outage status for the latest information (requires login).

Other Problems

Moving

Paying Bills

Need help paying your bill?

Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months. For a full list of assistance options:

See payment assistance

Leveling out your payments

Our Average Monthly Payment (AMP) plan helps stabilize your monthly bills.

Confirming Payment

Wondering if we received your payment? Check out your payment activity to see pending, processed, and canceled payments.

Make a Payment

We offer many ways to pay your bill. Pick the way that is right for you.

See payment options

Account Settings

You can change many details of your account online, including:

Account profile

Change your email, phone, or mailing address. Update a payment account, reset your password and more.

Edit account profile

Notifications

Sign up for outage and billing alerts and manage your communication preferences.

Manage multiple accounts

Add another electric account to your user id or change the default account that comes up when you log in.

NOTE: If you need to add someone to your account or change your name, please call us at 1-888-216-3523.

Understanding Bills

Your can view your bill online any time. Read our understanding your bill page for more information about sections of your bill.

Paperless Billing

What is paperless billing?

Paperless billing delivers your bills online, saving you money and time.

Benefits of Paperless Billing

• An email lets you know when your bill is ready
• Review your bill safely and securely with 24x7 access
• Pay for free immediately from your online checking account

After you enroll to receive your bill online, you will no longer receive a paper bill. You can unenroll at any time to return to paper billing.

How do I enroll?

Enroll in paperless using the link below (requires login).

Enroll in Paperless

How do I unenroll?

You can unenroll from paperless any time, using the link below (requires login).

Unenroll in Paperless

Other Billing Issues

Why is my bill higher than I expected?

While electricity usage patterns are relatively stable, many variables can impact usage, such as extreme hot or cold weather temperatures.

If your bill seems unusually high, review the following:

• Check your bill to see if the read was estimated; if it is, your next bill may be significantly lower when an actual read is performed. You can also check the meter yourself and compare it to the reading on your bill.
• Compare your bill to one from the same time last year. You may find that the changing weather causes your bill to rise at this time of year.
• Review our energy saving tips. If the cause of the high bill is weather-related, you can make changes that will lower future bills.

What is my electric rate?

Find out the latest information on all rates and tariffs we offer.

Logging In

New Users

If you haven't created a User ID with us before, register for online access.

User IDs

Forget your User ID? No problem. Find it using the email you registered with.

Retrieve User ID

Passwords

If you forget your password, just reset it and you'll be able to create a new one. You'll need your User ID to get started. Note: If your reset link expires, simply reset it again.

Reset password

Other Topics

Service Requests

Modify your electric service, new construction requests, or request a letter of credit in our service requests section.

Damage

Find out your responsibilities and ours if you experience damage to your home or business.