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What's on Your Mind?

Are you contacting us for any of the reasons below? Use our online services for all your needs.

Reporting an outage

If your power is out, simply report your outage online to let us know.

Report outage

Outage status

Wonder when your power is coming back? Check your outage status for the latest information (requires login).

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Visit our Report Other Problem page to report any problems related to a streetlight, tree, leased light, or reporting a power theft. We will attend to your problem immediately. However, please note that streetlight problems may take up to several weeks to get resolved.

Or you may also reach us at 888.216.3523. Business customers can contact our business operations center.

Report other problem

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Visit our Service Requests page to learn more about your options if your are moving to a new location.

Service requests

Questions about deposits?

Find out more about why security deposits are required, and when and how you will get yours back.

Building a new home or business?

We have new construction resources to help guide you and your builder through the process.

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Need help paying your bill?

Payment extensions are an option if you just need a few days and can pay in full, while Extended Payment Arrangements help spread payments out over a few months. For a full list of assistance options:

See payment assistance

Leveling out your payments

Our Average Monthly Payment (AMP) plan helps stabilize your monthly bills.

Confirming payment

Wondering if we received your payment? Check out your payment activity to see pending, processed, and canceled payments.

Make a payment

We offer many ways to pay your bill. Pick the way that is right for you.

See payment options

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You can change many details of your account profile online, including: changing your email, phone, or mailing address. Update a payment account, reset your password and more.

Edit account profile

Notifications

Sign up for outage and billing alerts and manage your communication preferences.

Manage multiple accounts

Add another electric account to your User ID or change the default account that comes up when you log in.

NOTE: if you need to add someone to your account or change your name, please call us at 888.216.3523.

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You can view your bill online any time or see a breakdown of the bill to see what each section means.

Paperless billing

Choosing paperless billing to receive your bills online can save you time and money.

  • An email lets you know when your bill is ready
  • Review your bill safely and securely with 24x7 access
  • Pay for free immediately from your online checking account
Enroll in paperless

You can unenroll from paperless an time (requires login).

Why is my bill higher than I expected?

While electricity usage patterns are relatively stable, many variables can impact usage such as extreme hot or cold weather temperatures. If your bill seems unusually high:

Check your bill to see if the read was estimated; if it is, your next bill may be significantly lower when an actual read is performed. You can also check the meter yourself and compare it to the reading on your bill.

Compare your bill to one from the same time last year. You may find that the changing weather causes your bill to rise at this time of year.

Review our energy saving tips. If the cause of the high bill is weather-related, you can make changes that will lower future bills.

What is my electric rate?

Find out the latest information on all rates and tariffs we offer.

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New users

If you haven't created a User ID with us before, register for online access.

User IDs

Forget your User ID? No problem. Find it using the email you registered with.

Retrieve User ID

Passwords

If you forget your password, just reset it and you'll be able to create a new ne. You'll need your User Id to get started. Note: If your reset link expires, simply reset it again.

Reset password

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Service requests

Modify your electric service, new construction requests, or request a letter of credit in our service requests section.

Damage

Find out your responsibilities and ours if you experience damage to your home or business.

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Frequently Searched

Other Ways to Contact Us

For safety hazards and outages, call:

East TX, LA, AR:

888.218.3919

North TX - Panhandle:

866.223.8508

For other customer service, please call our Customer Operations Center:

East TX, LA, AR:

888.216.3523

North TX - Panhandle:

800.723.7430

Commercial and industrial customers can contact us through the Business Customer section.

You can always reach out to us on Facebook or Twitter.

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