Loading...

Processing your request

Thank you for your patience.

Storm and Outage Details

SWEPCO Winter Storm - February 2021

Update: 4:15 PM, 2/15/2021

SWEPCO ends emergency controlled outages

SHREVEPORT, La. Feb. 15, 2021 – Southwestern Electric Power Co. (SWEPCO) has ended the controlled outages implemented today in an emergency procedure prompted by extreme winter temperatures.

The rotating controlled outages were implemented when SWEPCO and other utilities were called upon by the Southwest Power Pool (SPP), the regional organization that manages the electric grid across 17 central and western U.S. states. The planned and coordinated interruption of service is part of emergency procedures to reduce load on the electric system and prevent wider area outages.

The combined efforts of SWEPCO and other utilities achieved the required reduction in demand for electricity and SPP returned to a lower emergency level focused on continued energy conservation.

SWEPCO is completing the restoration of power to any remaining customers impacted by the temporary outages.

“This is an extraordinary weather situation, and we are continuing efforts to maintain reliability across the entire region,” said Malcolm Smoak, SWEPCO president and chief operating officer. “We appreciate the patience and understanding of our customers as we all work together to make it through this emergency.”

SWEPCO will keep customers informed of any changes over the next few days as the region continues to deal with persistent, widespread and extreme cold.

SWEPCO is asking customers to continue energy conservation efforts. Use energy needed for personal safety and to protect against property damage. Minor adjustments to thermostats, plus reduced use of lighting and appliances, can make a significant difference to the overall electric system.

At the request of SPP, SWEPCO on Sunday issued a public appeal to conserve energy Monday and Tuesday. However, conditions across the SPP system worsened and controlled outages were implemented.

SWEPCO will provide updates through the news media, on SWEPCO.com, and on the company’s Facebook and Twitter pages.

SPP is a regional transmission organization: a not-for-profit corporation mandated by the Federal Energy Regulatory Commission to ensure reliable supplies of power, adequate transmission infrastructure and competitive wholesale electricity prices on behalf of its members. SPP manages the electric grid across 17 central and western U.S. states and provides energy services on a contract basis to customers in both the Eastern and Western Interconnections. The company’s headquarters are in Little Rock, Arkansas. Learn more atSPP.org.

[NOTE: SWEPCO customers in East Texas and the Panhandle also may hear advisories from neighboring grid operator Electric Reliability Council of Texas (ERCOT), which serves much of the rest of the state and is a separate reliability grid from SPP. SWEPCO is not part of ERCOT.]

Customer Calls

Arkansas, Louisiana and Northeast Texas (SWEPCO) Customer Service
888.218.3919

Texas (excluding SWEPCO/Northeast Texas) Customer Service
866.223.8508


Report an Outage

We continually monitor all inquiries we receive on this site.

Report power outage

Get Outage Updates

Receive emails or text messages when your outage information is updated.

Get outage alerts

Safety Hazard Conditions

A safety hazard is a condition that poses an immediate risk to the public. Call our Customer Operations Center at 888.218.3919 (available 24 hours).

Get outage alerts

View Our Outage Map

The outage map provides real-time information about power outages affecting our customers.

Check the map

Confused About Outages?

We’ve compiled answers to our most frequently asked questions.

Get answers

Storm Preparedness

Knowing what to do and when to do it can save your life and the lives of those you love.

Be prepared

Welcome back!

Please login to manage your account.