Higher Bill Help

Why is my bill higher?

There are two main reasons your bill might be higher than usual:

Increased energy usage – When outdoor temperatures are at an extreme, more energy use is required to power air conditioning and heating systems to maintain indoor temperatures. For the months with unusually hot or cold weather, you may see higher electric bills.
Increased fuel costs – The fuel portion of your bill includes the cost of fuel to generate electricity and the cost of purchased power. The "fuel factor" used to calculate this part of the bill is adjusted periodically to make sure you pay only SWEPCO's actual fuel costs, which are a direct pass-through to customers.

You can compare your current kWh usage to the same month a year ago with information displayed on your bill or by using the SWEPCO mobile app.

Learn more about how you can save energy and money in your home and business. Visit www.SWEPCOsolutions.com.

Find out about the energy efficiency rebates and programs available where you live

Sometimes you just need a little extra support. And on those days, we’ve got payment assistance programs designed to help.

We encourage customers who are struggling to pay electric bills to contact us so we can work together to find a solution. Visit SWEPCO.com/BillHelp, call 1-877-446-7211, or contact us through Facebook.com/SWEPCO or X.com/SWEPCOnews.

You may qualify for:

An extended payment agreement. Get a few extra days to make your payment.
Our Average Monthly Payment Plan (AMP). Make your bills more predictable with consistent monthly payments.
A payment assistance program. Set up a payment plan that lest you spread out the costs.

Log into your SWEPCO account, or call us at 1-888-216-3523 to request help.