CURRENT SITUATION
While Winter Storm Fern has dissipated, record low temperatures keep ice on the ground and on power lines. Our crews continue to work diligently to restore power as safely and quickly as possible.
As of 3:30 p.m., about 27,700 customers across our service territory remain without power. At the peak of the storm, more than 68,900 customers were without power.
We know how hard it is to be without electricity during extreme cold, and every action we take is focused on restoring service safely and as quickly as possible for every customer.
CUSTOMER RESOURCES
As repairs continue, SWEPCO is working closely with local officials to make warming stations available on our outage map so customers can find safe places to go if they need shelter.
RESTORATION UPDATES
Estimated Times of Restoration (ETRs)
ETRs have been established. Those numbers could change as work progresses.
Longview District
- Carthage: 10 PM Tuesday
- Kilgore: 10 PM Tuesday
- Henderson: 10 PM Tuesday
Shreveport District
- Shreveport (city): 10 PM Tonight
- Martin & Castor: 10 PM Tuesday
- Ringgold (Hwy 154, Springhill Church Rd, Hwy 4 area): 10 PM Tuesday
Valley District
- Natchitoches: 10 PM Tuesday
- Hornbeck / Leesville area: 10 PM Tuesday
- Mansfield: 10 PM Wednesday
As neighborhoods are restored, crews and equipment are quickly shifted to support customers in the areas still without power. This allows us to move resources where they can make the biggest impact, as quickly and safely as possible.
We know outages are challenging, and we appreciate your patience. Our crews and those who have traveled hundreds of miles to help are committed to bringing the lights back on for every customer as quickly and safely as possible.
GET RESTORATION UPDATES
Customers should log in to their SWEPCO account to make sure we have an up-to-date cell number and email. Accurate contact information helps us reach you quickly if conditions change. We also encourage customers to sign up for outage alerts and SWEPCO email updates for real-time restoration information.
Update your information or subscribe to alerts at SWEPCO.com/Alerts. You can also check outage status anytime at SWEPCO.com/OutageMap.
WHAT YOU CAN DO
- Stay Off the Roads: Please avoid unnecessary travel. Clear roads help first responders and our crews access work sites safely and restore power faster.
- Stay Safe: Avoid downed power lines and treat all wires as energized and potentially dangerous. Report downed lines and other safety hazards at SWEPCO.com or by calling 888-218-3919.
- Stay Informed: For the latest outage updates and safety tips, visit SWEPCO.com or use the SWEPCO mobile app.
- Report Outages: Download the SWEPCO app to quickly and easily report outages or report outages at SWEPCO.com.
CUSTOMER PREPAREDNESS
- Treat all downed power lines as energized and dangerous. Stay at least 10 feet away and keep children and pets indoors.
- If using a generator, follow all manufacturer instructions. Never use generators, grills, or camp stoves indoors.
- Customers with medical equipment who rely on electricity should have a backup plan in place in case of prolonged outages.
- Keep extra blankets, warm clothing, and flashlights readily available.
- Charge phones and essential devices ahead of the storm.
- Stay informed by following SWEPCO on social media and visiting SWEPCO.com for alerts and updates.
CAN YOU RECEIVE POWER
Now is the time for customers to determine whether their home can receive power - SWEPCO cannot connect power to a home or business if there is damage to the service entrance, which is owned by the customer. Customers must have a licensed electrician repair damage before power can be restored. Click for a flyer in English & Spanish. Learn how to identify weatherhead damages by watching this video. ENGLISH | SPANISH
NEXT UPDATE
We will continue to keep you informed as more information becomes available. Updates will be provided at SWEPCO.com as well as other communication channels.