SWEPCO COVID-19 UPDATE #8
SWEPCO OFFERS FLEXIBLE PAYMENT OPTIONS
SWEPCO is offering customers who are behind on their bills flexible payment options, including payment extensions and extended payment agreements.
The company voluntarily agreed to suspend disconnections for non-payment at the start of the Covid-19 pandemic. Disconnections for non-payment will resume in Texas and Louisiana in July, per orders of the respective state utility commissions.
Customers may set up payment arrangements by contacting SWEPCO at:
We understand that many customers are experiencing financial hardship, and we urge customers to make every effort to keep their accounts current to avoid service interruption.
Disconnection of service for nonpayment remains temporarily suspended in Arkansas.
Business Assistance - We have a team dedicated to helping small business customers apply for federal relief programs and make payment arrangements. Business customers can reach a solutions specialist at 1-888-710-4237 and learn more at AEP.com/SmallBusinessAssistance.
Scams Alert – SWEPCO customers, especially senior citizens, low-income residents and small businesses, may see more scam attempts during the pandemic. If you suspect a scam, you can always call us at the number on your SWEPCO bill to confirm your account’s activity, or visit SWEPCO.com/StopScams.
Save Energy and Money – With families spending more time at home, saving energy and money can help. Visit SWEPCO.com/Save for no-cost and low-cost energy-saving tips and other energy efficiency resources.
OPERATIONS AND SAFETY
SWEPCO understands the critical need for reliable electric service and we are committed to the health and safety of our customers, communities and employees. We have been following our emergency response plans for the pandemic and don’t anticipate COVID-19 will disrupt our ability to provide electric service for our customers.
We have taken significant steps to keep our employees safe and healthy. Our line workers and other employees critical to maintaining service are working in smaller teams, adjusting work schedules, practicing physical distancing, wearing facial coverings when physical distancing is not possible, monitoring themselves for symptoms and taking other prevention measures recommended by the Centers for Disease Control and Prevention (CDC). All employees who can are working from home to help minimize contact for all employees and prevent the spread of the virus.
Help utility crews stay safe and healthy while working to maintain the electric system and restore your power during outages. Please keep at least six feet of physical distance between yourself and SWEPCO field personnel as we all play a crucial role in preventing the spread of coronavirus.