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Payment Assistance, Flexible Options

August 20, 2020

We understand customers are concerned about their families, businesses and communities due to the impacts of COVID-19. If you are struggling to pay your electric bill, it’s important to reach out to our SWEPCO team now to find a solution.

Taking action now can help keep balances and bills manageable, and your electric service connected.

We’re ready to work with you, with flexible options including extended payment agreements. Please contact us at:

  • SWEPCO.com/Assist
  • Customer Solutions Center: 1-877-446-7211
  • Facebook or Twitter

Business Assistance - We have a team dedicated to helping small business customers apply for federal relief programs and make payment arrangements. Please note that the federal Paycheck Protection Program is now more flexible and has been extended to an Aug. 8 application deadline. Business customers can reach a solutions specialist at 1-888-776-1368 and learn more at AEP.com/SmallBusinessAssistance.

Scams Alert – SWEPCO customers, especially senior citizens, low-income residents and small businesses, may see more scam attempts during the pandemic. If you suspect a scam, you can always call us at the number on your SWEPCO bill to confirm your account’s activity, or visit SWEPCO.com/StopScams.

Save Energy and Money – With families spending more time at home, saving energy and money can help. Visit SWEPCO.com/Save for no-cost and low-cost energy-saving tips and other energy efficiency resources.



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