SWEPCO would like thank all customers for their patience throughout last week’s severe weather event. Arkansas, Louisiana and Texas experienced record low temperatures, and 23,200 customers were without power at the peak of the winter storm. 

“We greatly appreciate everyone for bearing with us over the past week,” said Malcolm Smoak, SWEPCO president and chief operating officer. “We understand the issues that outages can create for our customers, and that’s why our crews worked tirelessly in hazardous conditions to restore power for everyone.” 

A crew of 1,500 workers, including more than 300 SWEPCO employees, worked out of three base camps to assist in restoration efforts. Power had been restored for most customers across Louisiana and Texas by Sunday night. 

Temperatures remained near 32° F for much of the storm.

When temperatures reach extreme lows, power demand creates a heavy load on the regional electric grid. SWEPCO would like to thank all customers who helped conserve energy over the past week, as well as those who experienced rotating controlled outages. Everyone working together to provide small contributions—such as minor adjustments to thermostats and reduced use of lighting and appliances—made a significant difference in maintaining the reliability of the regional electric system.

SWEPCO customers can report and check the status of outages by downloading the SWEPCO Customer Mobile App at SWEPCO.com/App or visiting SWEPCO.com/Outages. 

More information on what do to prepare for an outage and safety tips can be found at SWEPCO.com/Outages.